At The Dicconson Group Practice, we use social media (like Facebook) to share helpful health information, surgery updates, and NHS campaigns. To keep everyone safe and respectful online, we kindly ask all patients to follow this social media policy.
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What You Can Expect from Us
We will never post anything about individual patients.
We will use social media to keep you updated on things like:
• Changes to opening hours or services
• Flu clinics or vaccination updates
• NHS health campaigns
• Useful self-care and wellbeing tips
We do not use social media to
• Book or cancel appointments
• Handle medical or prescription queries
• Share personal information
Please use online services, our website, or call the practice for any medical queries.
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What We Ask from You
To protect our patients, staff and community, we ask that you do not:
• Post personal or medical information about yourself or others
• Share offensive, abusive, or inappropriate comments about the surgery or staff
• Name or tag staff in complaints or personal posts
• Share misleading medical advice or unverified information.
If you have a concern, please contact us directly. We are here to help and take all feedback seriously.
❗Comments or Complaints on social media
We understand that people may sometimes want to express frustration, but abusive or defamatory posts can affect our staff and other patients. We reserve the right to:
• Remove or report offensive content
• Block users who repeatedly breach this policy
• Take further action if necessary, including legal steps
Please use our official complaints process to raise any serious concerns.
💬 Contact us
• 📞 Phone: 01942 369096
• 📧 Email: GP-P92003@nhs.net
• 📃 Complaints process