We understand that being asked about your symptoms when you contact the Practice might feel uncomfortable — but please know, our team is here to help you get the right care, first time. 💚
Our reception staff are specially trained in Care Navigation, which means they can:
✅ Direct you to the most appropriate healthcare professional, at the most appropriate time.
✅ Offer quicker access to services like Practice Nurses, Clinical Pharmacists, First Contact Practitioners, Mental Health Support, or Social Prescribers.
✅ Help you avoid unnecessary GP appointments and long waits
🔒 Everything you tell us is treated confidentially and only shared with those who need to know to support your care.
By working together, we can make sure everyone gets the help they need as efficiently as possible.
Thank you for your support. 💙💚
#CareNavigation #HelpUsHelpYou #RightCareFirstTime #NHS #GPPractice