❓Why does the receptionist need to ask what’s wrong with me? ❓

We understand that being asked about your symptoms when you contact the Practice might feel uncomfortable — but please know, our team is here to help you get the right care, first time. 💚 Our reception staff are specially trained in Care Navigation, which means they can: ✅ Direct you to the most appropriate healthcare…

☀️Friends and Family Feedback – July☀️

Blue and green background with a white circle in the centre with the text 95% of patients said they would recommend our practice

We’re proud to share that 95% of our patients said they would recommend our surgery to their friends and family 👨🏼👩‍🦳🧔🏻👵 That means so much to us 💛 – every kind word and positive comment reminds us why we do what we do. Your feedback helps us celebrate what’s working well and improve where we…

☀️ A Month in the Life of Our Practice – July ☀️

Blue and white background with the text 5,241 requests through Ask My GP,  2775 appointments, 1,528 face to face, 1203 telephones, 44 home visits, 1,029 test results processed, 4,023 prescriptions, 143 did not attend, 3,357 telephone calls answered

July ☀️was a busy month for our whole team – even with the summer holidays, there was no let-up! Behind the scenes, our busy Duty Doctors not only triaged but dealt with and answered and completed some of the 5,241 requests through Ask My GP, We delivered 2775 appointments – that’s 1528 Face to face…